FAQ

Frequently Asked Questions (FAQ)

📦 Ordering & Shipping

Q: How long does shipping take?
A: Our products are made-to-order and fulfilled through Printify. Please allow 2–5 business days for production, plus estimated shipping times:

  • USA: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–21 business days (varies by location)

Q: Do you offer tracking?
A: Yes! Once your order ships, you’ll receive a tracking link via email. Note: If your order includes multiple items, they may arrive in separate packages.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping times and rates vary depending on your location.

🛍️ Products & Customization

Q: Can I personalize my card, mug, or t-shirt?
A: Absolutely! Most of our products offer customization options — names, messages, dates, and more. Look for the "Customize" field on the product page before adding to cart.

Q: Will the colors match what I see online?
A: We aim for accurate colors, but small variations may occur due to screen settings and print methods.

Q: What sizes are available for t-shirts?
A: We offer a full range of sizes (usually XS–3XL or higher). Size charts are available on each product page. Please double-check your size before ordering, as we can't accept returns for size errors.

💬 Returns & Issues

Q: Can I return or exchange an item?
A: Because everything is custom-made, we do not accept returns or exchanges unless an item arrives damaged or with a production error.

Q: My order arrived damaged or incorrect. What should I do?
A: We're so sorry! Please contact us within 7 days of delivery  with your order number and a photo of the issue. We’ll make it right with a replacement or refund.

💳 Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and other secure payment methods available at checkout.

Q: Do you offer discounts or promotions?
A: Yes! Check the announcement bar or sign up for our email list to get first access to promos and special deals.

💌 Still have questions?

Reach out to us anytime at [your email/contact form link] — we’re here to help!